Effective Date: 1 January 2025
Who We Are
- Beeguy provides eco-friendly beehive installation and management for homes and businesses across South Africa.
- We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).
What We Collect
- When you contact us or use our services, we may collect:
- Your name, email address, and phone number
- Your property address (for hive installation and maintenance)
- Details about your property (e.g. garden, roof space, access points)
- Communication history (emails, WhatsApp, calls)
- Basic website data (cookies, analytics, IP address)
- We only collect what we actually need to deliver our service properly.
How We Use Your Information
- We use your information to:
- Assess if your property is suitable for a beehive
- Provide quotes and recommendations
- Install and manage your beehive
- Schedule visits, inspections, and honey harvesting
- Communicate with you about your hive and service updates
- Improve our service and customer experience
- No spam. No unnecessary marketing.
On-Site Work & Property Information
- Because we work on your property, we may:
- Store notes about hive placement and conditions
- Take photos of hive locations (for internal use, planning, and maintenance)
- We will never share photos of your property publicly without your permission.
Sharing Your Information
- We do not sell your data.
- We may share limited information with:
- Trusted contractors or team members helping deliver the service
- Service providers (e.g. website hosting, analytics tools)
- All parties are expected to handle your information responsibly.
WhatsApp & Communication
- If you contact us via WhatsApp, email, or phone, you consent to us using those channels to:
- Respond to your enquiry
- Send quotes, updates, and service reminders
- You can ask us to stop communication at any time.
Cookies & Website Use
- Our website may use cookies to:
- Understand how visitors use the site
- Improve performance and user experience
- You can disable cookies in your browser settings if you prefer.
How We Protect Your Information
- We take reasonable steps to keep your information secure and prevent unauthorised access, loss, or misuse.
How Long We Keep Your Information
- We only keep your information for as long as:
- You are a client
- We need it for service history and support
- We are required to keep it for legal or tax reasons
Your Rights
- You have the right to:
- Access the personal information we hold about you
- Ask us to correct or delete it
- Withdraw consent for us to use it
- Just contact us—we’ll handle it promptly.
Third-Party Links
- Our website may contain links to other websites. We’re not responsible for their privacy practices.
Updates to This Policy
- We may update this policy from time to time. The latest version will always be on this page.
Contact
- If you have any questions about your data or this policy:
Beeguy
We believe in transparency, sustainability, and respecting both nature and your privacy.